Kaam karne ki shartein

Ye shartein Hospital A2Z (hospitala2z.com) ke istemaal par lagu hoti hain. Sewa VVV Softech, Bareilly deti hai. Hamne ise aam bhasha me likha hai taaki aapko wakeel ke paas na jana pade.

Aakhri badlav: 25-08-2026

1. Sewa kya hai

Hospital A2Z internet par chalne wala clinic management software hai. Isme aap appointment aur token, patient record, prescription, billing, report aur doctor settlement ka kaam kar sakte hain.

• Software internet ke through chalta hai — aapko koi CD ya installation nahi milta
• Aapko software ka malikana haq nahi milta, use chalane ka haq milta hai (jab tak plan chalu hai)
• Software ka code, design aur naam hamara hai. Ise copy karna, bechna ya kisi aur ko chalane dena mana hai
• Hum samay-samay par feature jodte aur sudharte rehte hain. Kabhi koi feature badal bhi sakta hai — par bada badlav ho to pehle bata dete hain

2. Account aur login ki zimmedari

Account aapki clinic ke naam par banta hai. Uske andar aap jitne staff login banate hain, un sabki zimmedari aapki hai.

• Password sambhalna aapka kaam hai. Hum password padh nahi sakte, isliye aapki taraf se leak hone par hum kuch nahi kar sakte
• Har staff ka apna alag login rakhiye. Ek hi login sab log chalayenge to activity log ka koi matlab nahi rehta
• Jo staff kaam chhod de, uska login turant band kar dijiye
• Aapke login se jo bhi kaam hoga, wo aapki clinic ka kiya hua maana jayega
• Login kisi doosri clinic ya doosre karobaar ko chalane ke liye dena mana hai — ek plan, ek clinic
• Agar aapko lage ki kisi ne aapka account chura liya hai, to turant hume bataiye. Hum wahin band kar denge

3. Sahi istemaal

Software ka istemaal karte waqt ye zaroori hai:

• Jo bhi jaankari daali jaye wo sahi ho — galat data se banne wali report bhi galat hi hogi
• Patient ka data usi kaam ke liye istemaal ho jiske liye patient ne diya hai. Marketing list banana ya kisi ko bechna — bilkul mana
• Jo bhi medical, GST, ya record rakhne ke kanoon aapke sheher aur rajya me lagu hain, unka paalan aapki clinic ki zimmedari hai
• Software me ghusne ki koshish, doosri clinic ka data dekhne ki koshish, ya server par bojh daalne wala kaam — ispar account turant band ho jayega
• Prescription aur bill ka jo print nikalta hai, use bhejne se pehle ek baar padh lena doctor ki hi zimmedari hai

4. Payment aur plan

• Plan mahine ka ya saal ka hota hai. Jo daam pricing page par likha hai, wahi lagta hai
• GST 18% alag lagega. Har payment par pukhta bill milega
• Paisa advance me lagta hai — mahine ya saal ki shuruaat me. Trial ke 14 din ke liye kuch nahi
• Payment UPI, bank transfer ya cheque se — jo aapko theek lage
• Renewal apne aap nahi hota. Hum pehle yaad dilate hain, aap haan kahenge tabhi aage badhega
• Setup, training, support aur update alag se charge nahi hote. Jo cheez alag lagti hai wo pricing page par saaf likhi hai

Renew na karwane par kya hoga

• Plan khatam hote hi login band ho jayega — par data delete nahi hota
• Agle 60 din tak aapka poora data waise ka waisa rehta hai. Kabhi bhi renew karke wapas chalu kar lijiye
• Usi 60 din me aap apna poora data CSV me nikalwa sakte hain — iske paise nahi lagte
• 60 din ke baad hum ek baar aur poochhte hain. Jawab na aane par data delete ho sakta hai
• Jo paisa de diya gaya wo aam taur par wapas nahi hota. Par agar hamari taraf se koi badi gadbad hui ho, to hum baithkar theek hisaab karenge — ye baat hum imaandari se karte hain

5. Data ka malikana haq aur export

• Aapki clinic ka poora data — patient, prescription, bill, report — aapka hai
• Hum uspar koi haq nahi jatate, use kisi ko bechte nahi, kisi ko dikhate nahi
• Export karne ke liye humse ijazat nahi leni padti — software ke andar se khud CSV nikaal lijiye
• Chhodna chahein to hum rokenge nahi, aur data lene me madad karenge
• Data kaise sambhala jata hai, ye poori baat Privacy Policy me likhi hai

6. Service kitni chalu rahegi — seedhi baat

Hum ye nahi kahenge ki service 100% samay chalu rahegi. Aisa koi nahi kar sakta, aur jo kehta hai wo sach nahi bolta.

• Hum poori koshish karte hain ki service hamesha chalu rahe, aur aam taur par rehti bhi hai
• Planned maintenance kabhi-kabhi zaroori hota hai. Wo hum raat ke samay karte hain (aam taur par 11 PM se 5 AM ke beech), aur bade kaam se pehle aapko bata dete hain
• Internet, bijli, hosting provider ya kisi bade network ki dikkat — ye hamare bas me nahi hoti. Aisi soorat me hum jaldi se jaldi theek karwate hain
• Aapke yahan internet nahi hai to software nahi chalega — ye software ki kami nahi, uska tareeka hai. Mobile ka hotspot kaafi ho jata hai
• Koi bhi rukawat ho to WhatsApp par bata dijiye. Kaam ke ghanton me hum turant dekhte hain

7. Zimmedari ki seema

Ye hissa thoda kanooni hai, par isko bhi saaf likh rahe hain.

• Software “jaisa hai waisa” diya jata hai. Hum poori mehnat karte hain, par har haal me har cheez sahi chalne ka wada nahi kar sakte
• Hum medical faislon ke liye zimmedar nahi hain. Diagnosis, dawai, dose — ye sab doctor ka kshetra hai
• Galat data daalne se galat report banti hai — uski zimmedari daalne wale ki hai
• Karobar me hone wale nuksan, chhoote hue patient, ya kisi tarah ke paroksh (indirect) nuksan ke liye hum zimmedar nahi honge
• Kisi bhi vivad me hamari kul zimmedari pichhle 3 mahine me aapse liye gaye paise se zyada nahi hogi
• Aapka apna backup rakhna hamesha achhi aadat hai. Hum roz backup lete hain, par aap bhi samay-samay par CSV export nikaal kar rakh lijiye

8. Sewa band karna

Aapki taraf se

• Jab chahein band kar sakte hain — koi lock-in nahi, koi penalty nahi
• Bas hume bata dijiye. Agle plan ka paisa nahi lagega
• Band karne se pehle apna poora data export kar lijiye. Zarurat pade to hum madad karenge

Hamari taraf se

• Aam halat me hum kabhi service band nahi karte. Agar kabhi karni padi (jaise hum ye product hi band kar dein), to kam se kam 60 din pehle batayenge aur data nikaalne me poori madad karenge
• Turant band sirf tab ho sakta hai jab: payment lambe samay se rooka ho aur yaad dilane par bhi jawab na aaye, software ka galat istemaal ho raha ho, ya kisi ke data ko khatra ho
• Turant band karne par bhi aapka data hum 60 din tak rakhte hain, taaki aap nikaal sakein

9. Kanoon aur vivad

In shartein par Bharat ka kanoon lagu hoga. Koi bhi vivad ho to uske liye adalat Bareilly, Uttar Pradesh ki hogi.

Par sach ye hai ki adalat tak jane se pehle baithkar baat karna dono ke liye sasta aur tez hai. Koi bhi shikayat ho to pehle hume phone kijiye — hum zyadatar cheezein wahin theek kar dete hain.

10. Shartein badalne par

• Kabhi zarurat padne par ye shartein badal sakti hain
• Upar “Aakhri badlav” ki tareekh badal jayegi
• Bada badlav hone par hum email ya WhatsApp par pehle batayenge — chup-chaap nahi
• Naya niyam pasand na aaye to aap account band karke apna data le ja sakte hain

11. Sampark

In shartein ke baare me koi sawal ho to seedha poochh lijiye:

• VVV Softech — Second Floor, B Square Tower, Civil Lines, Bareilly, Uttar Pradesh 243001
• Email: info@hospitala2z.com
• Phone / WhatsApp: +91 96756 75675 (Som–Shani, 9:00 AM – 5:30 PM)

Data kaise sambhala jata hai, ye Privacy Policy me likha hai. Plan aur daam pricing page par.