Aapka data, aur hum

Ye policy Hospital A2Z (hospitala2z.com) ke liye hai, jo VVV Softech, Bareilly ka product hai. Yahan legal bhasha kam se kam rakhi hai — seedha wahi likha hai jo hota hai.

Aakhri badlav: 25-08-2026

Ek line me: Aapki clinic ka patient data aapka hai. Hum use sirf software chalane ke liye chhoote hain, kisi ko bechte nahi, kisi vigyapan me istemaal nahi karte, aur aap jab chahein poora export ya delete karwa sakte hain.

1. Kaun sa data hum rakhte hain

Do bilkul alag cheezein hain, aur inhe alag samajhna zaroori hai.

(a) Website par aapka data

Jab aap demo ke liye form bharte hain, hum ye lete hain:

Aapka naam, mobile number, sheher
Clinic ka naam, kitne doctor baithte hain, kaun sa plan dekh rahe hain (ye sab marzi se)
Email, agar aap dete hain
Aapka message, agar aap kuch likhte hain
Technical cheezein — IP address aur form bharne ka samay (spam rokne ke liye)

Ye sirf isliye lete hain ki hum aapko call karke demo de sakein. Aur kisi kaam ke liye nahi.

(b) Clinic ka apna data (CRM ke andar)

Jab aap Hospital A2Z chalane lagte hain, to aapka staff software me patient ka data daalta hai — naam, umar, phone number, UHID, diagnosis, dawaiyan, test, bill, payment. Isme health se judi jaankari hoti hai, aur hum ise sabse sanvedansheel data maante hain.

Ye data aap daalte hain, hum nahi. Hamare liye ye bas aapki tijori me rakha saamaan hai jiski chaabi aapke paas hai.

2. Clinic ka data kiska hai

Aapka. Poori tarah.

Aapke patient ka data aapki clinic ka hai — hamara nahi
Hum uska koi malikana haq nahi jatate, kisi license me nahi daalte
Hum use kisi doosre customer ko nahi dikhate — har clinic ka data alag rehta hai
Hum uska istemaal apna product bechne, research karne ya kisi ko dikhane ke liye nahi karte
Aap jab chahein poora data CSV me nikaal sakte hain — iske liye humse poochhna bhi nahi padta

Patient ke saath jo rishta hai wo aapka hai. Uske data ki zimmedari bhi kanoonan aapki clinic ki hai — hum sirf wo jagah dete hain jahan wo surakshit rakha ja sake.

3. Hum ye data kaise istemaal karte hain

Sirf teen kaam ke liye:

Service chalane ke liye — taaki aapka software chale, backup bane, aur report nikle
Support dene ke liye — agar aap koi dikkat batate hain to hamara aadmi us dikkat ko dekhne ke liye zarurat padne par aapke account me jaata hai. Bina kaam ke nahi
Aapse baat karne ke liye — plan khatam hone ki soochna, koi zaroori update, ya aapke sawal ka jawab

Hum ye kabhi nahi karte:

Aapka ya aapke patient ka data kisi ko bechna — kisi bhi daam par nahi
Patient ke number kisi pharma company, lab ya insurance wale ko dena
Aapke data par vigyapan dikhana
Aapke patient ko apni taraf se koi promotional message bhejna

4. Kiske saath share hota hai

Bahut kam logon ke saath, aur sirf zarurat par:

Hosting provider — software kisi na kisi server par chalega. Hamare server Bharat me hain aur hosting company ke paas sirf takneeki pahunch hoti hai, aapka data padhne ka koi kaam nahi
Kanoon — agar koi adalat ya sarkari adhikari kanoonan maange, to hume dena padega. Aisi soorat me hum aapko bata denge, jab tak kanoon rokta na ho

Iske alawa kisi ke saath nahi. Koi marketing agency nahi, koi analytics company nahi, koi data broker nahi.

Agar kabhi hamari company bikti hai ya kisi ke saath milti hai, to naye maalik par bhi yahi shartein lagu rahengi — aur aapko pehle bataya jayega.

5. Suraksha ke liye hum kya karte hain

Password encrypt hokar rakha jata hai — hum khud bhi aapka password padh nahi sakte. Bhool jane par naya banana padta hai, purana bataya nahi ja sakta
Role ke hisaab se access — doctor ko sirf apna data, reception ko billing, poora hisaab sirf maalik ko
Har clinic ka data alag — ek clinic ka staff doosri clinic ka kuch nahi dekh sakta, chahe galti se hi kyun na ho
Roz backup — taaki server kharab ho to bhi kuch na jaye
Activity log — kisne kya kiya, kab kiya. Aap khud dekh sakte hain
HTTPS — browser aur server ke beech ka data encrypted rehta hai

Imaandari ki baat: duniya ka koi bhi system 100% surakshit hone ka wada nahi kar sakta, aur hum bhi nahi karte. Par jo hamare bas me hai wo hum karte hain, aur agar kabhi koi gadbad hoti hai to hum use chhupayenge nahi — aapko batayenge.

Aapki taraf se bhi kuch zaroori hai: password kisi ke saath share na karein, har staff ko apna alag login dein, aur jo staff chala gaya ho uska login band karwa dein. Sabse zyada leak yahin se hota hai, software se nahi.

6. Kitne din data rakhte hain

Clinic ka data — jab tak aapka account chalu hai. Plan khatam hone ke baad 60 din tak waise ka waisa rehta hai (taaki aap wapas aa sakein ya data nikaal sakein)
60 din ke baad hum aapse ek baar poochhte hain. Aap kahenge to delete kar denge, ya kuch samay aur rakh lenge
Website lead (demo form) — 24 mahine, uske baad hata dete hain
Bill aur payment ka record — kanoon ke hisaab se rakhna padta hai, aam taur par 8 saal
Backup — 30 din tak rehta hai, phir apne aap mit jata hai. Isliye delete karne ke baad backup se poori tarah hatne me 30 din lag sakte hain

7. Aapke adhikar

Ye sab aap kabhi bhi maang sakte hain, aur uske paise nahi lagte:

Export — apna poora data CSV me. Software ke andar se khud bhi nikaal sakte hain
Sudhar — koi jaankari galat hai to theek karwa sakte hain (zyadatar aap khud hi kar lenge)
Delete — account band karke poora data mitwana. Likhit me kahiye, hum 30 din me kar denge aur confirm bhi karenge
Poochhna — aapka kaun sa data hamare paas hai, kahan hai, kisko diya gaya. Batana hamari zimmedari hai
Message band karwana — hamare promotional message nahi chahiye to bol dijiye, band. Par plan aur billing ki zaroori soochna aati rahegi

Ek baat saaf: agar kisi patient ko apna data dekhna, badalna ya hatwana hai, to use apni clinic se kehna hoga — humse nahi. Kyunki wo data clinic ka hai, aur hum use clinic ke kehne par hi chhoo sakte hain. Clinic hume kahegi, hum kar denge.

8. Cookies

Hum cookies ka istemaal bahut kam karte hain:

Session cookie — taaki aap login rahein aur form bharte waqt data na ude. Iske bina software chal hi nahi sakta
Browser band karne par ya logout karne par ye khatam ho jati hai

Hum tracking cookie, advertising pixel ya cross-site tracking istemaal nahi karte. Aapko yahan “cookie accept karein” wala pop-up isliye nahi dikhta.

9. Bacchon ka data

Ye software bacchon ke istemaal ke liye nahi hai — ise clinic ka staff chalata hai.

Haan, clinic me bacche patient hote hain aur unka record software me hota hai (paediatric clinic to poori tarah isi par chalti hai). Aisa data clinic maa-baap ki sehmati se rakhti hai, aur hum use baaki sabhi patient data jaise hi — utni hi sakhti se — rakhte hain. Uska koi alag istemaal hum nahi karte.

10. Policy badalne par

Kabhi zarurat padne par ye policy badal sakti hai. Aisa hone par:

Upar “Aakhri badlav” ki tareekh badal jayegi
Agar badlav bada hai (jaise data kisi naye partner ke saath share hone laga), to hum aapko email ya WhatsApp par pehle batayenge — chup-chaap nahi badlenge
Naya niyam pasand na aaye to aap account band karke apna data le ja sakte hain

11. Sampark

Privacy se judi koi baat, shikayat ya request ho to seedha likhiye ya call kijiye. Hum 7 kaam ke dinon ke andar jawab dete hain.

VVV Softech — Second Floor, B Square Tower, Civil Lines, Bareilly, Uttar Pradesh 243001
Email: info@hospitala2z.com
Phone / WhatsApp: +91 96756 75675 (Som–Shani, 9:00 AM – 5:30 PM)

Isse judi doosri baat Terms of Service me likhi hai.